Refund & Returns Policy

At FrostedBites.Co, we take pride in delivering fresh, high-quality frozen grapes right to your door. Because our products are perishable and temperature-sensitive, we’re unable to accept returns or offer refunds once an order has been shipped.

That said, your satisfaction means everything to us — and we’re here to help if something isn’t right.

Damaged or Incorrect Orders

If your order arrives damaged, melted, or incorrect, please contact us within 24 hours of delivery with:

Your order number
A photo of the product and packaging
A short description of the issue

We’ll review your request and, if approved, issue a replacement or store credit for the affected items.

📧 Email: info@frostedbites.co
(Include “Order Issue” in the subject line.)

Cancellations

Orders can be cancelled only before they are shipped.
Because our frozen products are shipped same-day or next-day to ensure freshness, once your order has left our facility, it cannot be cancelled or refunded.

If you need to make changes, please reach out to us immediately after placing your order.

Refunds (if applicable)

Refunds are issued only in specific cases, such as:

An incorrect product sent
Items damaged during shipping
Delivery failure due to our error

Once your refund is approved, it will be processed automatically to your original payment method within 5–10 business days.

Non-Refundable Items

All perishable products (frozen or chilled items)
Items marked as Final Sale or Promotional Offers

Refund & Returns Policy

Damaged or Incorrect Orders

Cancellations

Refunds (if applicable)

Non-Refundable Items

We’re Here to Help